Running the Business You Depend On: The Customer-Owner Dilemma

Running the Business You Depend On: The Customer-Owner Dilemma

Customer-owned software businesses have very different priorities than traditional founder-owned companies when they begin thinking about a sale.   The customers who own the software are usually operators first. They built or acquired the platform to solve a critical operational problem inside their industry, not because they aspired to run a software company indefinitely.   At a certain point, many customer-owned businesses […]

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Inside One GM’s AI Experiment: From a Legacy Portal to a Team of Digital Agents

Pranav Sood

We’ve recently started running a series of AI roundtables to share what teams across Perseus are building, and what’s working. In our latest roundtable, Pranav Sood, General Manager of Aspen walked through how his team uses AI tools.   As an avid sneaker collector, Pranav first started using AI to catalogue his inventory. It was a simple experiment, but it quickly highlighted how powerful these tools can be when applied to repetitive, […]

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