How to Speed Up Response Times and Enhance Customer Service

How do you stand out as a software business? Providing exceptional customer service is key in beating the competition and keeping your customer retention rates high. At Perseus, we streamline support to ensure customers are satisfied with our service at every touch point, and to ensure continuous growth in profitability. An easy way to increase response times and keep customers smiling is a simple but effective best practice – the ‘Golden Ticket’.

In this guide to Golden Tickets, you will learn:

• What is a Golden Ticket?
• The anatomy of a Golden Ticket
• Examples of how to use a Golden Ticket
• How to put Golden Tickets into practice